INSTEAD of sending CHRISTMAS CARDS, we have made a DONATION to SOCIAL BITE

December 23rd, 2016

Social Bite is a sandwich shop with a difference: 1 in 4 of their staff were formerly homeless and 100% (every single penny) of their profits are donated to social causes – including homelessness and childhood poverty.

They do amazing work and we hope you will agree they are a business worth supporting.

You can find more information on the work they do here http://social-bite.co.uk/

Festive opening hours

December 19th, 2016

Please note that our opening hours will be affected over the festive period as per the below:

Friday 23rd December: 8.30am – 12.30pm

Saturday 24th December to Tuesday 3rd January: Closed

We will resume regular working hours from 8.30am on Wednesday 4th January 2017.

Should you wish to report an emergency repair please call 07969777275.

Wishing you all a Merry Christmas and a very Happy New Year!

PEOPLE MAKE GLASGOW

October 26th, 2016

Catching this amazing photo in Glasgow’s City Centre got us thinking about branding.

Many of you will be aware that in 2013, the city re-branded following a global, digital conversation which asked the question, “What makes Glasgow a great city?”
Over 1,500 people from 42 countries contributed to the conversation, and the number one response from contributors was that it’s the people of Glasgow that make the city great, which ultimately led to the development of PEOPLE MAKE GLASGOW as the city’s new brand.

You may not be aware that in 2008, we re-branded following a smaller scale consultation asking the question, “What is the key to a successful let/tenancy?”
The answer (to us) was obvious; a service focused on happy landlords and happy tenants alike. This led to the development of Happy Lets and our mission to help people ‘find their happy place.’

Deep pink is energetic, confident, hopeful, positive, inspiring and comforting, and was the obvious choice for us. We teamed this with grey throughout our branding and in our offices, adding strength and elegance.

Bringing colour and positivity to the streets of Glasgow in our pink branded cars; we were happy to see Glasgow share our sentiments!

PRIVATE RENTED SECTOR; An Ever-changing Landscape

September 9th, 2016

At a recent ARLA seminar we were informed that there has been 145 different pieces of LEGISLATIVE CHANGE affecting the Private Rented Sector (PRS) over the past 6 years.

With the PRS becoming an ever-changing landscape, it is more important than ever that landlords and tenants use a PROFESSIONAL, ACCREDITED, EXPERIENCED agency to keep them right.
HAPPY LETS are always one step ahead and have ensured our clients are aware of their responsibilities and are compliant with the legislation every step of the way.

The Private Housing (Tenancies) (Scotland) Bill was passed earlier this year and is expected to come into effect in 2018/19. The Letting Agent Code of Practice (Scotland) Regulations 2016 comes into effect on 31st January 2018.

HAPPY LETS AND OUR CLIENTS ARE READY; ARE YOU?

If you would like more information on our landlord services please email kira@happylets.co.uk

Winter Weather Precautions

December 2nd, 2015

In preparation for the cold weather, we would ask all tenants to take note of the information below.

How to prepare for cold weather:
• Make sure you know how to turn off the water, gas and electricity. You may need to do this in an emergency. If you live in a flat, the supply may come from outside your flat, so make sure you know where it is.
• Keep candles, matches, blankets, a torch and battery powered radio somewhere handy in case of power cuts.
• If you have any leaking taps or pipes, please contact us on 0141 334 4633 or email repairs@happylets.co.uk immediately as leaks can cause pipes to freeze up.
• Check that your heating system is working properly and report any maintenance issues, if any, to our office as above.
• Keep your home well heated. Warmth is the best defence against problems caused by cold weather. If you can’t afford to heat the entire property, make sure that at least one room is always kept warm.
• It can be worthwhile to share an emergency contact phone number with a neighbour should something go wrong – either your number, or ours. This will speed up access to the property in the event of something like a pipe leak and is particularly important in flatted properties, where an issue in one flat could rapidly cause problems for other homes in the block.

If you are leaving the property empty over the winter months:
• Don’t switch the heating off when you go away. Leave it on at a low setting, or set the timer so it comes on at least once a day. If you have a thermostat, set your heating to come on if the temperature drops below a certain level.
• If you can’t leave the heating on please contact our office as your landlord may wish to have the system drained to prevent pipes from bursting.
• Inform our office if you will be leaving the property vacant for any length of time and ensure that we have a copy of keys in case we are required to gain access in an emergency.
• Please note that it is your responsibility to heat your home to a reasonable level to prevent pipes from freezing.
• If you will be away for a period of time over the winter months, make sure your rented home is fully secure before you leave. Simple measures such as ensuring all windows and doors are locked will deter opportunist thieves. You should also ensure your personal belongings are insured; for further information on Tenant Insurance, please visit http://www.happylets.co.uk/tenantinsurance.php

What to do if pipes freeze:
If the water in internal or external pipes freezes, it expands and can split or crack the pipe. Once the water thaws, it will then pour through the hole.
• Report this to our office immediately
• Turn off the water supply straightaway and switch off the central heating and any water heating appliances (immersion heater, boiler, etc.).
• Drain the system by turning on cold taps and flushing the toilet. Don’t turn on hot taps as this may cause further problems.
• Thaw the frozen pipes with a hot water bottle or hairdryer, or by wrapping them with warm cloths. Start at the end nearest the tap. Never apply a direct flame, for example by using a blowtorch.
• Turn the water back on again and check that nothing is leaking anywhere. You can then turn any water heating appliances back on.

What to do if pipes burst:
• Report this to our office immediately
• Turn off the water supply, central heating and water heating appliances and drain the system to reduce pressure on the leaking pipe(s).
• If water from the leak is likely to come into contact with electrical wiring in your home, switch off the electricity at the mains. You may need to call in an electrician to check the system before you switch it back on again.
• Try repairing the burst pipe temporarily using tape or a cloth.
• We will notify your landlord and call in a plumber to fix the leaks permanently.
• If leaking water is making the ceiling bulge, place a bucket underneath and make a small hole in the bulge e.g. with a pen if it is safe to do so – this should prevent the ceiling from collapsing.
• If you live in a flat, check with your neighbours that you haven’t turned off their water supply as well, and that water isn’t leaking into their home.
• Refill the hot water system before switching on the boiler or immersion heater.
• If there is any damage to your personal belongings, your contents insurance should cover any damage to your belongings.

If water is leaking into your property:
If water is leaking into your home from a neighbour’s flat you should:
• contact your neighbour immediately. If you can’t get hold of them, you should leave a note asking them to contact our office asap as water is leaking from their property into your property.
• Contact our office to report this

Please note that over the festive period the office will be closed, from Thursday 24/12/15 at 1pm to Tuesday 05/01/16. Emergency contact numbers will still be available by calling the office number on 0141 334 4633, however if the issue is regarding a common building repair such as a leaking roof, in the first instance please visit the website for the Scottish Factor Register at sedsh119.sedsh.gov.uk/propertyfactorregister which will detail which Factoring Company (if any) manage your building.

Have your say…Consultation on a draft statutory code of practice and training requirements for letting agents in Scotland

August 24th, 2015

The Scottish Government consultation on the Letting Agents Code of Practice and training requirement has been launched today and runs until 15 November 2015.

This consultation paper sets out a draft statutory Letting Agent Code of Practice and proposals for a training requirement that those applying to the Letting Agent Register must have met to be admitted. Responses to this consultation will assist The Scottish Government in finalising a draft Code and inform their approach to the introduction of a training requirement.

Part 1 of the consultation seeks views on a draft Letting Agent Code of Practice and Part 2 on proposals for the training requirement.

The framework for regulation is summarised as:
•A mandatory register for letting agents with an associated ‘fit and proper’ person test
•A training requirement that must be met before an applicant can be admitted to the register
•A statutory code of practice all letting agents must follow
•A way for tenants and landlords to resolve complaints against letting agents for breaches of this Code through a new specialist First-tier Tribunal
•Powers for Scottish Ministers to obtain information and inspect/monitor/enforce regulatory requirements

Happy 10th Birthday to Happy Lets!

July 29th, 2015

10 years ago Bobby and Preet officially opened the doors of their first letting agency.

From a wee team of 2 looking after 120 properties, we have now grown to a team of 18 looking after a portfolio nearing 1000 properties from our 2 offices in Glasgow and Hamilton.

Our growth can be attributed to the hard work of our team whose hard work, dedication and professionalism has, over the years , given us the reputation as an agency which provides a quality service for landlords and tenants alike. This, in turn, has led to happy landlords and tenants referring us more business.
In addition there were 3 careful acquisitions of letting agencies in 2008 (The Letting Store), 2011 (Surehome Property) and 2014 (John C Boyle Property Management).

We would like to thank our landlords for their continued support and our tenants for choosing us to ‘find their happy place’.
A special thank you to those tenants and landlords who have been with us from the very first day.

A big thank you goes to our ‘happy’ team who have worked hard over the years to ensure we reach our mission for happy landlords, happy tenants and happy homes day in, day out.

You have all contributed to help us become the Company we are today and for that, we sincerely thank you!

Make the World Better with a Sweater!

December 2nd, 2014

To make the holidays extra meaningful this year Happy Lets are excited to support Save the Children’s holiday campaign to “Make the World Better with a Sweater!”

We will be wearing our favourite/silliest/cosiest festive woolly on Friday 12th December.

Join us in your Participation is easy, fun and very meaningful.

Wear a woolly Christmas jumper and text TEAMHAPPYLET to 70050 to donate £2*.

HOW YOUR MONEY HELPS
• £150 could buy warm winter coats, scarves, hats, boots, insulation and plastic sheeting to protect a refugee family from the elements.
• £200 could buy enough high energy peanut paste to treat 40 malnourished children for a week

*you will be billed £2 plus standard rate text message.
By sending this text you agree that Save the Children can contact you to tell you about their work and how you can help.
If you would rather not receive such information, please include NO INFO in your text message.

Scottish Government Consult on a new Tenancy for the Private Rented Sector

November 3rd, 2014

The Scottish Government has launched a public consultation on proposed reforms to the Private Rented Sector tenancy in Scotland.

The overarching aim of the new tenancy is to improve security of tenure for tenants, while providing appropriate safeguards for landlords, lenders and investors.

Some of the key proposals include:-

  • removal of the “no fault” grounds for repossessions which is currently available to all Landlords of Short Assured Tenancies. At present Landlords can reclaim their property simply because the fixed term has ended.  The consultation document proposes the removal of this right for Landlords;
  • the consultation proposes reducing the number of grounds under which a landlord can repossess their property from the current 17 grounds to 8 grounds. All these grounds would be mandatory (there would be no requirement to satisfy any court or tribunal that it is reasonable to repossess where the terms of the ground are met).
  • The consultation proposes that in future tenancies cannot automatically “roll over” for a duration of less than the original period of Let.
  • The consultation proposes a number of changes to notice periods which landlords and/or tenants must give to terminate the lease. In many cases the period of Notice would be shorter than is required under current legislation.
  • The consultation proposes to introduce a model Tenancy Agreement which would contain mandatory and discretionary clauses along with guidance that would require to be issued to all tenants in their tenant information pack.

The full consultation can be accessed via the Scottish Government web pages Scottish Government Consultation

Responses are sought until the 28 December 2014 and all landlords, agents and tenants are strongly encouraged to read through the consultation document and to make their views known through the consultation process.

Your answers will help shape a new, modernised and simplified tenancy system for the private sector in Scotland.

Happy Tenants – Report a Repair facility now live!

October 23rd, 2014

As part of our ongoing mission for happy tenants, we have now launched an online ‘report a repair’ facility for our tenants to conveniently report repairs via the Happy Lets website (Tenants-Report a Repair)

You will be aware that it is a requirement of your tenancy agreement that all repairs are reported to our office promptly and this should provide an efficient means for  you to do this.  The system is simple to use and you will receive email confirmation of all repairs reported for your records.  Please note that emergency repairs should still be reported directly to our office.

Many issues can be resolved quickly and simply by tenants themselves and so, to avoid any unnecessary call out charges, we have put together a maintenance troubleshooting guide which is available on our website which you can refer to before reporting a repair.