Archive for August, 2010

Happy Lets joins national award scheme recognising the best estate & letting agents in the country.

Wednesday, August 4th, 2010

The scheme, well known in the property industry as the ESTAS, measures the quality of customer service provided by agents through the home buying, selling  and rental process.

Phil Spencer, presenter of Channel 4’s Location, Location property programme says “I think it says a great deal about company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it.  These awards help agencies to focus on customer service levels and that’s why so many sign up each year”

“Any agent that signs up for the ESTAS is making a public pledge that they are focused on providing the best possible service to their clients whether they be buying , selling or renting through the agent” says Simon Brown, Managing Director of Awards For Business who run the national scheme.  “Customers should always ask if they are an ESTA Agent, and if not why not?”

The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). 

David Dalby, Residential Director at RICS, said “This is the sixth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel.”

 “To win an Estate or Letting Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”